H&K International: TSM

Project Details

Background

We provide a complete Design, Build & Manage service to H&K. Right from the start we have worked together closely to make sure the solution fits the client’s business needs. Requirements are discussed and designs are documented. When a design has been approved we start building.
During the build process, we keep the client informed about progress with ‘Show and Tell’ meetings. These demos of the work in progress give the client the opportunity to make small adjustments before the final delivery.

We continue to provide a full support service for TSM. This includes telephone support, production support, fixes and upgrades. We continue to enhance and amend the solution in line with H&K’s business needs.

Challenge

H&K International manages the rollout of equipment in thousands of restaurants around the world for a major multi-national chain. They needed a solution to manage the rollout process in various markets

Outcome

We have built a flexible workflow application that allows H&K to run tailor-made rollout projects for each market. Everyone on a project team can see their tasks and has access to the relevant documents while management can monitor the overall progress of projects. We have added a graphical workflow designer that allows H&K to customise the rollout projects for individual markets.